Testimonials
Call us on
04 568 2550 or
04 293 4322
What people have to say
We are here to help!
We are proud of the service that we provide to our clients.
Here is a selection of comments from clients of ours about their experience with Dewar Appliances.
We would love to hear of your expereicne with us.
Customers reviews
I am pleased that Lisa Habershon of Jarvis and Lowndes Electrical Ltd referred me to Dewar Appliances Servicing Ltd when my fridge was in a constant stage of freezing all the contents.
In no time after contacting Dewar an obliging, friendly young tradesman arrived, as promised, after calling me some 15 minutes prior.
He confirmed that it was the thermostat that was awry. In next to no time the fridge was back in its familiar quiet pulsing.
There was no mess for to clean up as Blair had restored order and explained to me that within 24 hours it would be fully functional once again.
On receiving the invoice and encountering some difficulties attempting to pay on-line I contacted Dewar. I was most grateful that an alternative method of payment was possible via telephone.
When less than two months later the thermostat once again went into freeze mode a quick call to Dewar and a return visit from Blair quickly analysed the problem and adjusted and refitted the thermostat tail piece.
Once again he arrived as arranged and was pleasant and explained the time it would take for the normal temperature to be restored and the fridge to once more fully functioning.
Dewar advised that on this occasion as the business had a three month workmanship warranty on all repairs there was no charge.
I appreciate the friendly but responsible business like manner of the staff that I have encountered to date.
I would be happy to recommend Dewar to others.
With regards
Ann F Hodson
Within no time of his arrival Lance, the Dewar technician, had identified the problem with our no-go washing machine. A new motor controller was needed, the cost was advised and he had one in his van. Hurrah. With a short time the old controller was removed with the great variety of confusing wires connected to the new one. With electronic magic Lance has the washing machine control panel all lit up and ready to go. It did.
Within a few days the account arrived with all the details plain and simple to pay by internet banking then and there.
We won’t hesitate to recommend to friends and family Dewar’s efficient and satisfying service.
Dave and Christine
You're such a legend Nerissa.
Thanks for applying your knowledge.
I'll pass on your excellent suggestions and if it persists I'll be in touch!
Thanks very much.
Dear Jo Dewar,
In paying your invoice I would just like to thank you for your excellent service. You were personally helpful, the amount charged was great value, and Lance was quick and efficient and on time.
We would gladly use you again and have no hesitation in recommending you services to others.
Tim and Joanne
Set up appointment for Tech to meet a tenant. Tech arrived in time slot allocated and fixed washing machine promptly. Great service that I would definitely use again! Tenant happy too....
Philip
Lance repaired our fridge this morning, he is a very nice guy and an asset to your business.
Thank you for your prompt service.
Kevin
Many thanks for this Jo, Rhys and the Dewar Team here, much appreciated indeed....... including your very efficient communications....can be a bit of a rarity these days!!
Cheers
Paul
Can I please mention how great your customer service has been (for several years that we have used your services) and Lance always tries to find ways to minimise the cost of repairs and makes things easy for us.
Thanks to you all – I’m sure I’ll be calling again soon with something or other!
Julian and Sharon
A huge thanks to Beverly on the phone and Rhys, for restoring the Grill Function on my stove........because not only is it working perfectly again, but it also means that I can continue to use my trusty ol' Shacklock stove, which apart from it's temporary 'Grill Function' problem, has always worked.......and STILL works brilliantly!!
So, thanks for your wonderful service which is second to none, and I will forever be spreading the word as to how wonderful and professional your company is, because as we all know, these days it's becoming more and more difficult to find such prompt and friendly service, but more-so a company that will go the extra mile in doing whatever it takes to ensure an appliance is fixed.
Thanks again to Rhys and all the team!
Joolz
Mōrena, thanks for that, I’ve paid the bill. Very happy with the whole experience ie
- you were one of 2 companies recommended when I put up a query on the Lower Hutt FB page.
- I had no idea whether the dryer was repairable and didn’t want to spend money only to find it couldn’t be fixed.
- the woman on the phone explained the charging structure really clearly and I felt comfortable giving you the job.
The service guy turned up when he said he would. He saw that I was using a walking frame and was helpful.
We couldn’t find one of the parts so he arranged to order it and come back again.
All done yesterday and is being well used while I catch up on sheets and towels.
Happy to use you guys again and would recommend.
Thanks again.
Jane
What a delightful bunch of people to deal with – from the person on the phone to Paul the serviceman. Efficient, prompt and great a job cleaning my washing machine bowl and great value for money. Thanks guys !!
Sandie Kitchingham
Just wanted to say a ‘huge’ thanks for fixing my fridge today. Fast friendly service, was very impressed with how helpful Paul was. Will definitely recommend you guys to friends and family. Super pleased!
Amber
Turned up when they said they would. Brilliant service, quick, professional and friendly. Highly recommend them
Pat
Fantastic service. Paul was very helpful and knowledgeable. Would recommend to everyone.
Lea
Jo, Paul and the team at Dewar Appliances have been servicing all appliances throughout our property portfolio for a number of years. They provide prompt and efficient service, consistently, and all staff members in this family business are competent, friendly and polite. No need to go elsewhere, just go there! From a score out of 10 we rate them an 11!
Dewars Appliances provided fantastic service and great value. I called on Thursday afternoon requiring a broken washing machine to be looked at. Other companies could not attend until the next week, but Dewars could send a tradesman on Friday morning. Also, Dewars call-out fee and hourly rate was less than other appliance service providers we called. When we returned home on Friday evening, our washing machine was fixed and the cost of repair was very pleasing too. We would definitely recommend Dewars to anyone requiring an appliance to be fixed.
Lauren
Get in touch
No job is too big or too small, let us know what you need and we’ll do our best to sort it out for you to get you back up and running.
Great service on time ,very quick,very good price.Best Appliance service we have had in forty years.
Fantastic Service, Fast Efficient, Reliable, I rate them No.1 Great Price! Next Day Service and right on Christmas. Thank You. And Merry Christmas & Happy New Year.
Rhys did an amazing job. He was very friendly and efficient. He diagnosed the issue in our washing machine within no time and fixed it promptly.Thank you.
Fantastic service from Paul. Our fridge broke down while we were away and we suspected, correctly, a stuffed thermostat. The opposition were unable to send anybody for 5 days (two of those weekend in fairness) but Dewars sent Paul within a couple of hours of my ringing. He quickly diagnosed the problem, ordered the part and returned the next morning to fit it. Dewars are my go-to people for appliance repairs in the future.
Fantastic service, this company was recommended to me through Facebook and I’m glad I used them. Quick email responses to job booked online, came out same day and repair done immediately. Would not hesitate to use again. Thanks.
I cannot rate our experience with Dewar Appliances highly enough, they will be my first port of call in the future and I would recommend them without hesitation to friends and family. From the first phone call they were friendly, helpful and informative. We had a difficult job with an imported range cooker that the fan stopped working a few days before settlement of house sale ?♀️ Where all the other appliance repair company’s didn’t want to know, Paul & Jo kindly informed me that it may be a long process if any parts were required they were still happy to come have a look so we at least knew what we were dealing with. Paul came out the following day and was able to repair it quickly and efficiently. Both Paul & Jo were a pleasure to deal with from start to finish. Thank you so much to both of you.
Had problems with the washing machine, George your serviceman came out located the problem without too much hassle and had it fixed in next to no time.
Awesome job Lance. Efficient and prompt and reasonable price to resolve my washing machine error. Many thanks
Asked for Dewars from the really good responses from the internet
Turned out to be the best thing I could do
Fast, prompt, had the problems fixed in no time
I highly recommemd them
Highly recommend this Company, Lance did a fantastic job fixing my fridge and follow up. have a awesome Christmas 🙂
Top notch service from Dewar. Paul arrived on time, order the part, arrived the following day and was installed – amazing can’t rate them highly enough.
Highly recommend Dewar Appliances, outstanding service from Lance, we have used Dewars twice recently and both times the service was fantastic
Dewars fixit guys arrived when they said they would and promptly repaired our dryer. A pleasure doing business with them. Margaret
Best Service Experienced from a ‘Tradie’
From booking the job – to repairing the non-working washing machine – plus the follow up a few days later to ensure we were all happy.
The charge out rate was clearly explained and very reasonable.
Will definitely be the first company we call for any more repairs.
Booking made on a monday to repair an oven and dishwasher…turned up within the timeframe allocated and although unable to fix the dishwasher due to not having the part available a new appointment was made….paul was very professional and polite…a pleasure to deal with…will definitely recommend dewars to others
Another great repair job, 4 visits over the years for different issues/appliances. Very good service from Jo in the office to the techs on the road.
Wow. Could not have been any more efficient. Prompt call back on my email, booked for the next working day. Repair man arrived at the time he said he would. Problem identified and sorted in 20 mins. Really impressive!